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Post Info TOPIC: Vat online service issues


Master Book-keeper

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Date:
Vat online service issues


HMRC have issues with vat online. Nothing on the service issues pages (why are we not surprised) a good hour after my first few (read many!) attempts, although a promise it was being updated. Hmrc staff have no clue when it will be fixed. They say it's intermittent, but I was trying for over three hours earlier with no luck!! Tough sh*t if you want to actually do something else other than sit hunched over your PC trying to get on to their cr*p systems!

HMRC say to keep screenshots if you cannot file before the dadline and use such in any penalty etc appeals. When I asked if such issues would be looked on favourably in the event of needing to go appeal I meant with a stone wall. Despite the fact that it's their bleedin problem. As ever HMRC have no clue about good customer service, how to actually help customers and instead just give the usual garbage response which is about as much use as a chocolate fireguard. In fact a chocolate fireguard has more uses.

Just thought you rabble should be aware in case you are thinking of leaving it until late tomorrow (bpnever mind we are up against the time limit as it is given the number of holidays!!



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Joanne

Winner - Bookkeeper of the Year 2015, 2016 and 2017

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.



Senior Member

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Posts: 188
Date:

They are having problems with self assessment filing too. I have been trying to file a couple of returns
all day with no luck.

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Eunice Cubbage



Master Book-keeper

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Date:

They tried to blame high volume of users, so gawd help folk later on this month!

DVLA are creaking at the seems as well.

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Joanne

Winner - Bookkeeper of the Year 2015, 2016 and 2017

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.



Master Book-keeper

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Posts: 2673
Date:

Hi Joanne

Definitely grounds for appeal if you can't get it submitted in time, in my opinion. Do you submit through the software or the gateway?



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John

Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Master Book-keeper

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Posts: 7206
Date:

Leger wrote:

Hi Joanne

Definitely grounds for appeal if you can't get it submitted in time, in my opinion. Do you submit through the software or the gateway?


Hi John

I agree its grounds for appeal, but was surprised that HMRC would not commit to agreeing (even if there were NO other adverse factors in the case) that this would be looked on favourably even when it was an issue of their making and not clients. If that was any private business they would be happy to say they wouldnt charge xyz, or would refund xyz in certain circumstances and if certain conditions existed. HMRC frankly know they have the upper hand and dont give a damn about wasting folks time and the fact that that time could be put to better use earning more money (and therefore generating more tax). Thats what p*sses me off. In this instance I was submitted via the gateway. But blockages are occuring via the software too - Ive had issues with CT returns as well. Only good thing is that at least the software keeps trying but I was actually at my clients so I needed to know it had gone before I left (oh noooo, had to bring it home with me!)



__________________

Joanne

Winner - Bookkeeper of the Year 2015, 2016 and 2017

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.



Senior Member

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Posts: 243
Date:

I had a huge issue when trying to file our P11D's last year and we couldn;t get our last PAYE online payment to go through meaning it was almost late.

Come on HMRC, sort out your site if you are going to make us use it.

(And don't get me started on this supposedly logging a mobile number to log on. My boss/colleague doesn't even have a mobile and mine is purely personal so why should I use it for work?

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Julie



Master Book-keeper

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Posts: 2673
Date:

I filed RTI's on Friday evening and they were accepted at 6 pm Saturday!!



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John

Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.

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