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Post Info TOPIC: Moneysoft Payroll Manager Update and McAfee.
Jay


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Moneysoft Payroll Manager Update and McAfee.


If you have McAfee installed as your Virus software then please be aware that it is not compatible with the latest Moneysoft update, as I have found out this morning !

Basically, if you run the update, it will uninstall the Moneysoft programme ( not your files) but be unable to reinstall it.

Moneysoft are unable to assist. If I can find a way to resolve this I advise.

BW

Jay



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Jay


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From Moneysoft :

July 2017 McAfee Blocking Update / access to Payroll Manager
A number of our users have recently reported problems when trying to run the latest Payroll Manager update. In addition to this, in some cases, the Payroll Manager desktop icon also fails to work following an attempted update. In each of these cases the user has reported that they have McAfee Antivirus software installed on their computer.

It would appear that a recent update to some versions of McAfee Antivirus is now causing their software to block the download and successful installation of the Payroll Manager update. As a result, Windows may produce error messages such as System error 183. Cannot create file when that file already exists (or similar) during the attempted installation process.

Remedy
Unfortunately (for obvious reasons) Moneysoft is not able to override your McAfee Antivirus settings in any way, and you should contact McAfee for further advice on this issue, however it is worth following the steps below first to see if this gets round the problem.

Check the settings in your McAfee security software to see if it blocking or quarantining our software (Moneysoft is not able to provide support on how to do this).
Shut down and restart your computer
Uninstall Payroll Manager (from the Control Panel of your computer) Note: This does not remove your Payroll data files, which are stored separately.
Reinstall Payroll Manager from the Downloads page of our website (choose the option marked Full Download)
If you are still having problems after following the above steps then you should contact McAfee for further advice. They may suggest that you update your version of McAfee.

We would encourage you to report this issue to McAfee so that they can update their antivirus software to stop you having similar problems in the future Contact McAffee Support and report a false positive



BW

Jay



-- Edited by Jay on Tuesday 1st of August 2017 09:52:49 AM

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Master Book-keeper

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Hi Jay
Looks like this has been onoging for a month or two - not sure if this will help or hinder as there are some tips in here. Mentions also that folk with Kaspersky have an issue as well......

www.accountingweb.co.uk/any-answers/problems-with-moneysoft-payroll

Just putting off doing my update now although I dont use either AVs!!

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Joanne McCormick

Fallows Hall Ltd

Winner of Bookkeeper of the Year 2015

Winner of Bookkeeper of the Year 2016

Thoughts are my own and not to be regarded as official advice, which should be sought from a suitably qualified Accountant.



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When I ran a payroll software supplier I loathed Antivirus companies with a vengeance. Every few months one or other of them would start reporting false positives with our downloads and keep on doing so until their next update. Depressingly often this would lead to a blistering email from the user who would accuse us of harbouring viruses in our download (this was never once true, but I suppose it was an understandable reaction from users being told by a respected global corporation that our software had a virus). There is a website which tests downloads against about 50 AV programs so we were able to show users that the other 49 AV programs were reporting our file as "clean".

The worst repeat offenders for this behaviour, by far, were McAfee and Norton (Symantec). I recall that for a while one release of Norton also blocked our clients' attempts to file RTI messages! But plenty of others messed up updates to "incriminate" our software at least once, including Sophos and AVG.

The AV companies never took any responsibility for the damage caused by their false positives, and we never had a single apology or acknowledgement of our loss. They would just silently repair their next update (though in this case it looks as if McAfee hasn't even done that for Moneysoft).



-- Edited by Tom McClelland on Tuesday 1st of August 2017 10:10:06 AM

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Life's a reach, then you gybe



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Not using either, I don't know what options you have - but a couple of things you could look for:

1) Does McAfee offer an exceptions list - files/folders/programs that you can tell it not to check? If so, you could try adding Moneysoft's executables to it (the updated might be a separate one to the main program). And/or possibly the directory in program files in which Moneysoft is installed.

2) Does it offer an option to temporarily disable protection? If so, you could do that to update Moneysoft, and then enable protection again.

There are downsides to both, unfortunately, #1 being the worst.

Note: Make sure you have System Restore enabled (it should be by default), and if you try either of the above and it goes pear shaped, use system restore to go back to before that point. You should find it in Control Panel under "Recovery" IIRC.

(Similarly, if the clash has caused Moneysoft to stop working or be uninstalled, it should be possible to us e System Restore to go back to before the update.)


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Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)

Jay


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Thank you all for the responses.

Vince, once again you have resolved my IT issues.

Despite a long web chat with Mcafee, I was left no wiser.

I temporary turned off the firewall.

I was then able to install the latest version of Moneysoft, and had it running within a few minutes.

I turned the firewall back on, and all is still working well.

BW

Jay



-- Edited by Jay on Tuesday 1st of August 2017 12:00:54 PM

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Guru

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I had this problem and wish I'd come to this site for help first. Just spent all morning tallking to Mcafee who passed me to BT whereby I was told to uninstall Mcfaee then install it again ( which took ages and didn't solve the problem) .

Just read the above post from Moneysoft, uninstalled their program , installed it again (took 5 minutes) , problem solved!

I might also add just used Moneysoft for a clients AE ...... absolute breeze!

Georgie

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Expert

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Glad you got it sorted Georgie.

Where've you been hiding? You used to be a regular contributor, would be great to see you back around these parts.



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John

Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



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Oh you know, life gets in the way...

Georgie

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Jay


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I assumed that McAfee would have resolved last months problem with Moneysoft when I updated again this morning............. but no - slightly different problem but still had to uninstall etc.

I used Vince's guidance again ( thanks) and its now installed ok.

BW

Jay



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Guru

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I had to uninstall Moneysoft and reinstall from their website again last month. Just seen another new update for 1st October and still have the same problem. Guess every time Moneysoft has a new update I'll have to do this.

It's no good saying call McCafee ...has anyone tried it?.. I did , 2 hours later and being transferred to every department they have (including the janitors cupboard ) I'm was still no further forward

Georgie

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Expert

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The obvious answer is to get rid of McAfee and install AVG. They do a free and a paid for version. Best AV software by a mile in my opinion.



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John

Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Master Book-keeper

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Leger wrote:

The obvious answer is to get rid of McAfee and install AVG. They do a free and a paid for version. Best AV software by a mile in my opinion.


My thoughts exactly. Try Avast if you dont like AVG.

Although I think a strongly worded email needs to go to McAfee given this has been going on for months to quite a few peeps (not just on here) and tell them to stop blaming Moneysoft when it appears to be McAfee at fault.



-- Edited by Cheshire on Monday 2nd of October 2017 03:16:45 PM

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Joanne McCormick

Fallows Hall Ltd

Winner of Bookkeeper of the Year 2015

Winner of Bookkeeper of the Year 2016

Thoughts are my own and not to be regarded as official advice, which should be sought from a suitably qualified Accountant.

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