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Post Info TOPIC: Those moments when you utter "FFS"


Expert

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RE: Those moments when you utter "FFS"


I sent out statements on behalf of a client this morning. They're sent by email, as PDFs, straight from Sage - and I include this phrase on the statements:

Please note: Some recent transactions may not be reflected on this statement.

I always make sure I've input everything to do with sales before sending the statements - so all receipts from the online banking, and any remittance advices where the payment is set up in advance, for example.

Subsequent to sending out the statements, I received an email from one of the customers.. cue a short conversation by email, which boils down to this:

Custard: We've paid invoice xyz - it shouldn't be on the statement.

Me: When did you pay it?

Custard: Yesterday.

At this point, I do my first facepalm. You can see the relevance of the phrase I include on the statement - which, granted, the custard probably hasn't read. They've seen it many times before, so probably just ignore it.

But anyway, the conversation continues:

Me: I've checked the bank, and there's no sign of the payment. Has it definitely left your account?

Custard: No, it's set up for tomorrow.

Facepalm #2. But perhaps the error is mine - perhaps I've not seen the remittance advice.

Me: I can't see a remittance advice notifying me - when did you send it?

Custard: I don't send remittance advices.

Facepalm #3.

To summarise: This custard somehow thinks I should have taken into account a payment that I don't know about because it hasn't happened yet.

FFS!



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Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



Master Book-keeper

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Predictable people are the laughing FFS of today. 

The ones who say thank you some considerable time after being helped - but just seconds before they pose another question!

Oh but I suppose you could say that at least they say a guilty thanks, unlike some.

But they dont think we have sussed them - funny as!!!



-- Edited by Cheshire on Wednesday 10th of January 2018 01:14:10 PM

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Joanne  McCormick

Fallows  Hall  Ltd

Winner - Bookkeeper of the Year 2015, 2016 and 2017

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.



Expert

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This is priceless.

I may have mentioned before elsewhere that at one client, there is a fairly regular scam attempt going on of the spear phishing variety; the normal pattern is that when someone (more often than not one of the directors - not a specific one; any of them) is on holiday, someone else will receive an email purporting to be them, asking if a payment can be set up ASAP.

(Most of the time, that email contains no details - but occasionally they do; I've received two or three with an attachment with payment details - different accounts each time, belonging to someone who is probably not involved but whose account has been pwned in some way.)

But this latest one is the FFS moment.

One of the directors was away over Christmas, and he's just shown me that he received one of these emails over the holiday.

Purporting to be from which director?

HIMSELF!

FFS!



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Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



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This thread is like an old friend!

Anyway... I received an email from Bibby Financial Services, asking for confirmation if we'd received an invoice from their client, and that the money would be paid to them. This is fairly normal (and annoying).

What's also normal is for them to use a small image showing the invoice details, instead of it being text (whether plain or formatted in HTML).

However, this time the email included a reference to the image, but the image wasn't actually attached. This is the reply I sent back.

sillybibby.jpg

 

While I was really being a bit facetious, there is a serious point to this: The colour scheme they normally use for such images isn't brilliant, so what if I was partially sighted - perhaps affected by colour blindness? What if I had to use a screen reader?

Idjits.

 



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Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



Expert

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Love that last paragraph of the email Vince!

 

 



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John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Master Book-keeper

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Those moments when you utter


Great response Vince. Bet it fell on deaf ears!!!

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Joanne  McCormick

Fallows  Hall  Ltd

Winner - Bookkeeper of the Year 2015, 2016 and 2017

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.



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RE: Those moments when you utter "FFS"


"Bet it fell on deaf ears!!!"

Yes and no.

As well as posting that image here, I also put it on Twitter - so there are two streams of replies.

By email, I received a reply from a different person explaining that the person who sent the original email "was simply seeking confirmation that" I'd received the invoice, and then included the details of the invoice in the body text.

The exact phrasing sounded to me like the person may have taken my reply personally - so I explained that wasn't so (and asked for my apologies to be passed on) because using an image for the information is standard in their organisation.

I then went on to make the point that it's not good for people with impaired vision and who might have to use screen readers.

And because they'd now included the invoice details, I was able to confirm that.

The subsequent reply? Just "Thanks for your timely response. Much appreciated."

So from that, I've absolutely no idea if they've read and taken on board the point I was making. That response may have just been to the bit where I confirmed receipt of the invoice.

Meanwhile, on Twitter: An initial reply apologising for the inconvenience, and that they'd "spoken to the relevant team" and that I'd be getting another email. (That was before the one mentioned above).

(I should stress: There was nothing in the email to identify the supplier in question, but they almost certainly managed to work out what they needed from my name - it's not that common! This has happened before.)

I then replied making the point about vision impairment and screen readers, and the subsequent reply on Twitter said "it's a good point and we've taken your feedback on board."

So possibly - possibly - the Twitter bod has passed that point on to others who make decisions and someone will take notice. (If they change, it won't be straight away - but we shall see!)

And I didn't even have to mention the Disability Discrimination Act. (It's a slightly unusual situation - Bibby aren't providing a service to customers of their clients - but I suspect it would just about be applicable.)

 

 



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Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



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Those moments when you utter


Meanwhile, another FFS.

An invoice I processed today has a date of 31/03/2018

In the payment details box it has "ACCT" marked, and it says "30 DAYS (FROM INVOICE)" - fair enough. That'll be the 30th April, then, right?

Nope. Immediately under that it says "PAYMENT DUE 14.04.18"

FFS!

I suspect this is someone who does his invoices manually, typing figures into the relevant spaces in a word processor document - or even a spreadsheet without using formulae where needed (which I've seen many people doing); reusing a previous one and not changing every bit as needed.

Or he thinks time travel is real, and expects customers to wait 30 days, then travel back in time by 16 days to pay him.

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Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



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RE: Those moments when you utter "FFS"


One of my clients is especially difficult - and messy. Getting everything up together can be challenging. (I'm sure we all have at least one like this!)

The process of completing a VAT return often goes along these lines: I tell them that based on what I have, the VAT figures looks like it'll be £x. The director replies that it "needs to be" £y - where £y is significantly less than £x.

Note "needs to be" rather than "should be" - the figure I'm told is never based on what's happened in the quarter, but more on what they want to pay. My reply invariably points out that:

(a) the VAT figure is a historical fact based on what's gone through the books;

(b) and the final figure probably is less than I said (but not as low as they said) because there is probably paperwork that they've not yet given me that will affect it. There invariably is - and the final figure is always lower than my original figure, but never as low as theirs.

This latest quarter is no different: The basic conversation about the amount has gone as it usually does, and I've since received a lot more stuff to go through (some of it copies of stuff I've already seen, which adds to the work because I have to check everything to avoid duplication).

So this weekend - a bank holiday weekend, don't forget - I've been ploughing through it all, with a view to getting that VAT return submitted by today; the deadline.

I've just submitted that return.

I expected HMRC's submission thing to say "the payment will be taken by DD on the 10th" (or whatever the exact wording is).

Instead it said "Your payment is due by the 7th".

The idiots have cancelled their direct debit to HMRC - and despite the fact that this will affect when the payment is due, and therefore when I'd like to submit by - they didn't bother letting me know.

It's a bank holiday. There's nobody around to make the payment - so it's going to be late.

Having said that, my guess is that if they've cancelled the DD, the payment was always going to be made late anyway - but still...

FFS!



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Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



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Yep, can see your frustration Vince.



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John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Expert

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In these days of phishing techniques etc I've just had a call from my bank.  He wanted to take me through security so I said well you could be anybody, I want to take you through security.  What's the last 3 digits of my bank account?  He said I can't answer until I've taken you through security.  FFS  I can't see why the bank couldn't have given me that information seeing as they are calling me, not me calling them.  Apparently they will now send me a letter through the post.

On googling the number it was my bank.

 



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John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



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Those moments when you utter


I had a very similar conversation with my bank - but this was many years ago, so long ago it was before phishing was a term used for, well, phishing.

I point blank refused to answer their security questions because, to me, it seemed obvious that the caller could be anyone trying to get that information so that they could impersonate me.

And now, all these years later, that sort of thing is indeed common.

"On googling the number it was my bank."

Well, it appeared to come from your bank's number. Even though I have my banks (etc) numbers in my phone, if they call me and ask security questions, they'll still get a flat refusal until and unless they can answer my security questions of them first.


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Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



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RE: Those moments when you utter "FFS"


VinceH wrote:

"On googling the number it was my bank."

Well, it appeared to come from your bank's number. Even though I have my banks (etc) numbers in my phone, if they call me and ask security questions, they'll still get a flat refusal until and unless they can answer my security questions of them first.


 That's a very valid point Vince, yes phone numbers can be spoofed.



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John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.

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